Refund Policy

This Refund Policy applies to all purchases made on the Premium NFT marketplace operated by VITADIGITAL LTD (HE 459277), Lefkosia, Cyprus. Please read this policy carefully before making any purchase.

1. Irreversibility of Blockchain Transactions

All purchases on the Platform are executed as on-chain transactions on the Polygon blockchain. By their nature, confirmed blockchain transactions are irreversible and final. Once a transaction has been broadcast and confirmed on-chain, it cannot be cancelled, reversed, or altered by any party, including VITADIGITAL LTD.

By purchasing an NFT on the Platform, you acknowledge and accept that you will not be able to undo the transaction or recover the cryptocurrency paid.

2. General No-Refund Rule

Due to the irreversible nature of blockchain transactions, we do not offer refunds under ordinary circumstances. This includes, but is not limited to:

• A change of mind after purchase;
• Dissatisfaction with the visual appearance of the NFT;
• Market value depreciation of the NFT or MATIC after purchase;
• Failure to understand the nature of NFTs or how blockchain transactions work;
• Wallet errors caused by your own actions (e.g., sending to a wrong address).

3. Platform Error Exceptions

We may, at our sole discretion and on a case-by-case basis, consider remediation in the following exceptional circumstances:

• A verifiable technical fault in our Platform code caused a transaction to complete with materially incorrect parameters (e.g., wrong price displayed vs. charged), and this fault is confirmed by our technical team;
• A duplicate charge arising from a demonstrable bug in our payment logic.

In such cases, remediation may take the form of a credit on the Platform, a partial fee refund, or another form of compensation determined at our discretion. We do not guarantee that any specific form of remediation will be available.

4. EU / EEA Consumer Rights

If you are a consumer located in the European Union or European Economic Area, certain statutory consumer rights may apply to your purchases. Under EU Directive 2011/83/EU, a 14-day right of withdrawal may apply to certain digital content purchases. However, this right is explicitly waived when digital content delivery commences with the consumer's prior express consent and acknowledgement that they forfeit the right of withdrawal — which you provide by completing a purchase on the Platform.

For EU consumer queries, contact us at legal@pnmarketplace.com.

5. How to Report a Concern

If you believe you have experienced a Platform error that may qualify for remediation, contact us within 48 hours of the transaction:

VITADIGITAL LTD
Email: support@pnmarketplace.com
Subject line: Refund Request — [Transaction Hash]

Please include your wallet address, the transaction hash, the date and time of the transaction, and a detailed description of the issue. We will respond within 5 business days.

6. Gas Fees

Gas fees paid to the Polygon network for processing transactions are non-refundable under any circumstances. These fees are collected by network validators, not by VITADIGITAL LTD, and are outside our control.

7. Amendments

We reserve the right to update this Refund Policy at any time. The updated version will be posted on the Platform with a revised effective date.